Refunds depend on what you bought. This policy separates custom services from ready-made downloads so each case is clear before you pay.
Custom services
Before work begins: you can cancel and any deposit is refunded, unless the proposal states that part of it covers time already booked for you.
After work has started: you pay for the work completed up to cancellation, as set out in the proposal. Finished deliverables for that work are handed over.
If we cancel a project, we refund any amount paid for work not delivered.
Ready-made digital downloads
Where consumer law gives you a right to withdraw from a digital-content purchase, we will ask for your express consent to immediate access at checkout and explain that you lose the withdrawal right once the download starts.
Defective or incomplete files: tell us and we will replace them or refund you.
Duplicate charges are refunded in full once confirmed.
Personalised products
Products adapted to your brief are treated as custom work: the rules for custom services apply.
How to ask
Write to us through the contact form with your order or proposal reference. We reply within five working days. Your statutory consumer rights are not affected by this policy.
Company details
Oceaner Limited Agency LTD
Company number: [Company number]
Registered office: [Registered office address]
Tax ID: [VAT / Tax ID]
Email: info@oceanerlimited.com
Phone: [Phone]